Play within your limits. pkpok is committed to supporting safe and responsible gaming practices. Find all the tools and help you need right here.
Pkpok believes online gaming should be a fun form of entertainment, not a source of life problems. Responsible play is a core value of our company. We want you to enjoy yourself, but always within your limits and in control.
Thousands of players come to pkpok every day for entertainment, and we want to make sure that experience stays positive for everyone. Gaming should never come at the cost of your financial wellbeing, family life, or mental health. If you or someone you know is struggling with gaming, this page has all the support resources you need.
Pkpok is more than a platform — it's a community where player wellbeing is always the top priority. We work with international responsible gaming organizations and follow industry best practices.
Recognizing a gambling problem isn't always easy. People often don't realize their gaming is getting out of control. Here are some common signs to watch out for in yourself or someone you know:
If any of these signs apply to you, it is time to seek help. You are not alone, and support is available.
Pkpok gives you a range of tools to stay in control of your gaming. You can activate them at any time from your account settings.
You can set a daily, weekly, or monthly deposit limit. This ensures you never spend beyond your budget. Once a limit is set, it cannot be exceeded.
Limit how much you can lose within a given period. Once you hit your loss limit, you won't be able to play again until that period ends.
Control how long you play. Set a session time limit and you will be automatically logged out when it expires. This helps you avoid playing for longer than intended.
During regular breaks, you'll be reminded how long you've been playing and how much you've spent. This helps you stay aware at all times.
Log in to your account > Settings > Responsible Gaming > Set your preferred limits.
Limit setting is a key part of responsible gaming. On pkpok, you can set various types of limits for yourself to help you stay in control.
Set a cap on how much you can deposit or lose each day. A daily limit helps you keep your spending in check every day.
Set a budget for the week. This helps you spread your spending across the week and avoid any sudden large losses.
Set a monthly limit for long-term control. This keeps your monthly budget protected.
You can lower your limits at any time and the change takes effect immediately. However, increasing a limit requires a 24–72 hour waiting period. This cooling-off time gives you space to reflect and helps prevent impulsive decisions.
Self-exclusion is a powerful tool that lets you close your account for a set period of time. If you feel you need a break from gaming, use this option.
You can set a self-exclusion for the following durations:
During a self-exclusion period, you will not be able to log in to your account, make any deposits, or play any games. However, you can withdraw your remaining balance by contacting customer support.
When the exclusion period ends, your account will not reopen automatically. You will need to contact customer support and confirm that you are ready to play responsibly again.
Once a self-exclusion is set, it cannot be reversed before the period ends. This is a serious decision, so please think it through carefully.
If you are struggling with a gaming problem, know that you are not alone. Help is available, and we are here to point you in the right direction.
Our customer support team is available 24/7. If you have any questions or concerns about responsible gaming, reach out to us. We're happy to help and point you toward the right resources.
Several organisations in Bangladesh offer professional counselling and support for gambling-related problems. These services are generally free of charge and completely confidential.
Sometimes talking to a family member or a trusted friend is the greatest help of all. They can offer emotional support and help you find your way back on track.
Many countries have self-help groups for problem gambling where you can meet others going through the same struggles and share your experiences.
If you or someone you know is having thoughts of suicide, call 999 immediately or go to your nearest hospital.
Here are some simple tips to help you play responsibly and safely:
If you notice that gaming is having a negative impact on other areas of your life — such as work, relationships, or financial stability — it is time to take action. Do not wait; reach out for help now.
Pkpok is strictly for players aged 18 and above. We have put firm measures in place to protect minors from accessing our gaming services.
We verify the age of every new account holder. Through national ID cards or other government-issued documents, we confirm that all users are 18 years of age or older.
If you are a parent, keep an eye on your child's online activity. Use parental control software and make sure your payment cards and accounts are kept secure.
If you suspect a minor is playing on pkpok, contact us immediately. We will investigate without delay and take the necessary steps.
All the support you need to stay in control
Set a daily, weekly, or monthly deposit limit. Stay within your budget and avoid overspending.
Control how long you play. Set a time limit and avoid extended sessions.
Close your account for a set period. Take a break and give yourself time to recover.
Set a cap on how much you can lose. Once you reach the limit, play will automatically stop.
Receive alerts about your playtime and spending during regular breaks. Always stay informed.
Reach out to our support team at any time. We are always ready to help.
At pkpok, your safety and wellbeing come first. Set your limits, play responsibly, and always stay in control. If you ever need help, we're here for you.