Understand your rights and responsibilities when playing on pkpok. We lay out all our policies here with complete transparency and honesty.
These Terms and Conditions (hereinafter referred to as the "Terms") constitute your entire agreement with pkpok. By using any of pkpok's services, you fully accept all of these Terms. The Terms may be updated at any time and take effect immediately upon publication.
Pkpok is available to users aged 18 and above only. Anyone under 18 is not permitted to open an account or play on pkpok. We conduct regular age verification checks, and any account found to have been opened with false information will be closed.
By opening an account on pkpok, you agree to abide by all terms and conditions. All of pkpok's operations are conducted in accordance with applicable laws in Bangladesh.
To open an account on pkpok, you must provide accurate personal information. Your name, date of birth, email address, and mobile number must all be genuine. Accounts opened with false or incorrect information will be closed immediately, and your funds may be forfeited.
Keeping your password secure is your responsibility. Choose a strong password and never share it with anyone. The pkpok team will never ask for your password. If anyone does ask for it, that is a fraud attempt — please report it.
Each person may only hold one account. If we find multiple accounts belonging to the same person, all accounts will be closed and all funds will be forfeited. This measure is in place to prevent bonus arbitrage and violations of our gameplay rules.
You can close your account at any time. Contact customer support and submit a closure request. Please withdraw all remaining funds before closing your account. If our Terms and Conditions are violated, pkpok reserves the right to close your account.
If your account is closed, you will no longer be able to log in or play. Any funds remaining in your account will be kept safe and made available for withdrawal.
All games on pkpok are developed and operated to international standards. The rules of each game are clearly described. Before you start playing, make sure you read the rules of that game in full.
All games on pkpok are powered by RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair. We regularly have our RNG system audited by independent third-party auditors. No game is ever manipulated.
Pkpok regularly offers bonuses and promotions. Each bonus comes with specific terms and conditions that are clearly stated at the time the offer is published. Please read those terms carefully before using any bonus.
All bonuses may have a specific wagering requirement or other conditions. If these requirements are not met, you will not be able to withdraw bonus funds.
If we suspect any user is abusing the gaming system, committing fraud, or engaging in any other irregularities, we may immediately suspend their account and confiscate all funds. This is to ensure the safety of all pkpok users.
Bonus arbitrage, collusion (playing using multiple accounts), or exploiting system glitches for unfair advantage are all subject to strict penalties.
To deposit on pkpok, you can use mobile banking, net banking, or an e-wallet. The minimum deposit is BDT 100 and the maximum is BDT 500,000 per day (this may vary depending on your account status).
Deposited funds are generally credited to your account instantly. However, delays on the bank's end may occasionally result in a 1–2 hour processing time. There are no charges for deposits.
You can withdraw your winnings or deposited funds at any time. Withdrawal requests are processed within 24 hours. Withdrawals from verified accounts are processed even faster.
The minimum withdrawal is BDT 100 and the maximum is BDT 500,000 per day (may vary depending on account status). There are no withdrawal charges.
Before processing a large withdrawal, pkpok may verify your account. This is to prevent fraud and meet legal requirements. Verification may require a national ID card or another government-issued document.
All deposits and withdrawals are secured with 256-bit SSL encryption. Your banking information is not stored directly on pkpok.
Pkpok is committed to responsible gaming and puts player safety first. We believe gaming should be fun and entertaining — not a way to make money. Play within your limits and never bet more than you can afford to lose.
If you believe your gaming is getting out of control, you can use self-exclusion. This allows you to close your account for a specified period (weeks, months, or years). During this time, you will not be able to log in to your account.
You can set a deposit limit on a daily, weekly, or monthly basis. Once that limit is reached, no further deposits will be allowed, helping you stay in control of your spending.
You can set a session time limit — after a set period, you will be automatically logged out. This helps you avoid the effects of extended play sessions.
If you or someone you know is experiencing stress due to gaming problems, please contact our support team or seek national mental health services. Responsible gaming hotlines are available in Bangladesh.
If you have a complaint or dispute, please contact our customer support team first. Describe your complaint in detail and provide as much evidence as you can (screenshots, game IDs, etc.). We aim to respond to all complaints within 48 hours.
If you are not satisfied with the customer support team's decision, you may submit an escalated appeal. Your complaint will be referred to our senior team for a full re-review. The resulting decision will be more thorough and impartial.
If a dispute between you and pkpok cannot be resolved, you may apply for independent arbitration. An independent third party will hear arguments from both sides and issue a decision. This decision is generally final and both parties agree to be bound by it.
Customer Support: [email protected] | 24/7 live chat is available on our website.
Pkpok always does its best to provide uninterrupted service. However, pkpok is not fully liable for any service disruptions caused by technical issues, network outages, or other circumstances beyond our control.
If any unforeseen event (such as natural disaster, war, government ban, etc.) disrupts service provision, pkpok shall not be liable for that period.
Where pkpok uses third-party services (such as payment gateways or game providers), pkpok is not liable for any issues caused by those third parties. That said, we carefully vet all partners to ensure they are reliable.
Pkpok may update these Terms and Conditions, Privacy Policy, or any other policy at any time. When changes are made, we will provide at least 30 days' advance notice. Continuing to use pkpok after any changes takes effect means you accept the updated terms.
We regularly update our policies and systems to improve player safety and service quality. We will notify you by email of any significant changes.
These Terms were last updated in 2026. The latest version is always available on this page.
Security, Transparency & Fairness Are Our Foundation
SSL encryption, regular audits, and secure payment gateways keep your account and transactions fully protected.
All policies and terms are clearly stated. There are no hidden charges or conditions.
RNG-certified games, independent audits, and a strict anti-fraud policy ensure every player gets a fair shot.
All safety tools available, including self-exclusion, deposit limits, and time limits.
24/7 customer support in Bengali. We are always ready for any issues or questions.
Clear dispute resolution process and independent arbitration facility available.